The Public Grievance Cell of the Asansol Durgapur Police Commissionerate serves as a dedicated platform for addressing the grievances and concerns of citizens in a fair, transparent, and time-bound manner. The Cell has been established to strengthen public confidence in policing by ensuring that complaints relating to police services, public safety, law and order, investigation, misconduct, delay in service delivery, and other public concerns are properly received, examined, and addressed.

The Public Grievance Cell acts as an important bridge between the police and the community, providing citizens with an accessible mechanism to seek redressal of their grievances. Every complaint received is carefully scrutinized and forwarded to the concerned unit or officer for necessary action. The Cell continuously monitors the progress of grievance resolution to ensure accountability, transparency, and responsiveness in public service delivery.

The Asansol Durgapur Police Commissionerate remains committed to citizen-centric policing and encourages members of the public to approach the Public Grievance Cell for the resolution of genuine grievances. Through prompt response, impartial inquiry, and effective follow-up, the Cell strives to enhance public trust and promote a safer and more secure environment for all.

Objectives of the Public Grievance Cell

• To provide an effective mechanism for receiving and addressing public grievances.
• To ensure timely and transparent redressal of complaints.
• To monitor the quality and efficiency of police services.
• To promote accountability and responsiveness within the police organization.
• To strengthen public trust and confidence in policing.
• To facilitate communication and cooperation between citizens and the police.

Contact Information

Public Grievance Section
Phone: 0341-2259936
Mobile: 9830587111